Membership Services Representative – Full Time

Membership Services Representative – Full Time


Nature and Scope:  


Reporting to the Program Manager, this full-time position assists in all aspects of membership for the organization including recruitment of new members, retention of existing members and supervision of assigned staff. Assists in the development of plans and implementation of new procedures and methods to achieve membership growth and retention goals.

This is a full-time (40 hours/week), benefited position:

Shifts: W-F 1:45-10:15pm; Sat/Sun 10:45am-7:15pm (flexible to switch shifts when needed). 

Wage: $14.00/hour



To appreciate and support YMCA values, mission, and vision 

To demonstrate energy, dedication, and enthusiasm 

To sincerely and generously serve all

To thrive in an atmosphere of change and diversity 

To work as a member of a team 

To achieve planned results through a personal initiative with the Association’s guidelines and policies 


Responsibilities Include (but not limited to):  


Greet each member, participant, potential member, volunteer and staff with a smile, using their name when possible  

Provide assistance and information to each member, participant, potential member, volunteer and staff. 


 Promote membership sales and service in a positive and professional manner:  


Before each shift review the communication log to update yourself on current programs, services, special events, memos, etc.

Provide sales, tours and invite prospective members to join 

Provide program and membership information 

Strive to stay informed and up to date on all YMCA programs and services being offered

Develop positive relationships with participants, peers, volunteers and parents 

Solve member concerns in a customer-oriented manner 

 Serve each member, participant, potential member, volunteer and staff quick, friendly service when they are visiting the YMCA in person or when they call 

Maintain confidentiality in all matters related to internal human resource issues and membership

Work effectively with all departments to ensure excellent communication regarding programs and services 

Support and work as part of a team to ensure excellent service to both customers and fellow employees 

Respond to all concerns in a positive and supportive manner 

Maintain a neat, clean, safe and organized area 

Be responsible for the security of cash and to balance receipts and floats 

Be in proper uniform when on duty 

Attend all staff meetings, planning sessions and training events as required 

Any other assigned duties to Member services staff and area




Excellent organizational and interpersonal skills

Outgoing personality 

Excellent telephone skills 

Basic computer skills 

Clear police record check with vulnerable sector 

CPR & First Aid an asset


Please send a cover letter and resume to Sheralee Teichroeb This email address is being protected from spambots. You need JavaScript enabled to view it. .


The application deadline is July 21st, 2021.

Position Start Date: Early August


Please note that only those selected will be contacted to arrange an interview. Job offers are contingent upon the successful completion of a Criminal Record Check at the candidate’s expense