Membership Services Representative – Full Time
Nature and Scope:
Reporting to the Program Manager, this full-time position assists in all aspects of membership for the organization including recruitment of new members, retention of existing members and supervision of assigned staff. Assists in the development of plans and implementation of new procedures and methods to achieve membership growth and retention goals.
This is a full-time (40 hours/week), benefited position:
Shifts: W-F 1:45-10:15pm; Sat/Sun 10:45am-7:15pm (flexible to switch shifts when needed).
To appreciate and support YMCA values, mission, and vision
To demonstrate energy, dedication, and enthusiasm
To sincerely and generously serve all
To thrive in an atmosphere of change and diversity
To work as a member of a team
To achieve planned results through a personal initiative with the Association’s guidelines and policies
Responsibilities Include (but not limited to):
Greet each member, participant, potential member, volunteer and staff with a smile, using their name when possible
Provide assistance and information to each member, participant, potential member, volunteer and staff.
Promote membership sales and service in a positive and professional manner:
Before each shift review the communication log to update yourself on current programs, services, special events, memos, etc.
Provide sales, tours and invite prospective members to join
Provide program and membership information
Strive to stay informed and up to date on all YMCA programs and services being offered
Develop positive relationships with participants, peers, volunteers and parents
Solve member concerns in a customer-oriented manner
Serve each member, participant, potential member, volunteer and staff quick, friendly service when they are visiting the YMCA in person or when they call
Maintain confidentiality in all matters related to internal human resource issues and membership
Work effectively with all departments to ensure excellent communication regarding programs and services
Support and work as part of a team to ensure excellent service to both customers and fellow employees
Respond to all concerns in a positive and supportive manner
Maintain a neat, clean, safe and organized area
Be responsible for the security of cash and to balance receipts and floats
Be in proper uniform when on duty
Attend all staff meetings, planning sessions and training events as required
Any other assigned duties to Member services staff and area
Excellent organizational and interpersonal skills
Excellent telephone skills
Basic computer skills
Clear police record check with vulnerable sector
CPR & First Aid an asset
The application deadline is July 21st, 2021.
Position Start Date: Early August
Please note that only those selected will be contacted to arrange an interview. Job offers are contingent upon the successful completion of a Criminal Record Check at the candidate’s expense