Support Coordinator (YOUTH EXCHANGE PROGRAM) Effective Date: January 2022


YMCA of Greater Toronto


Support Coordinator (YOUTH EXCHANGE PROGRAM)
(Seasonal employment: Part Time from January - June, Full Time from June – August 2022)

Effective Date: January 2022

LOCATION: Various Positions across Canada
YMCA Summer Work Student Exchange Program

Why work for our Y?

The YMCA of Greater Toronto aspires to be a great work place committed to diversity, equity, and
inclusion, where different backgrounds, experiences, and identities are appreciated and celebrated.
Guided by our shared values — kindness, well-being, integrity, inclusiveness, respect, and optimism
— the YMCA provides thousands of employees with meaningful jobs and the opportunity to make a
difference in the lives of individuals and the health of our communities. We recognize the
contributions of our staff through innovative practices, great benefits, and growth opportunities.

Nature & Scope:

The YMCA Summer Work Student Exchange is a national exchange program coordinated by the YMCA and
funded by the Department of Canadian Heritage. For six weeks over the summer, the exchange takes
16- and 17-year-old youth (from Canada) to another province where they stay with a local host, hold
a paid job and practice their second official language. The youth also participate in weekly
program activities organized by the Local Coordinator in their new community.

Support Coordinators provide leadership and support to a team of Local Coordinators. First, they
will assist the Regional Coordinator with hiring the Local Coordinators, while also widely
promoting the program to youth and community organizations (January-March). Then they will support
Local Coordinators with the recruitment, selection, and pre-departure preparation of the outbound
youth participants, while also securing host and job placements locally (March-June). Finally, once
exchange starts, they will support the inbound youth participants’ experience by helping them
navigate change and address conflicts as they arise, and they will support the Local Coordinators
in delivering a full program of activities (July-August).

Support Coordinators must be full-time post-secondary students. Successful candidates will have had
previous experience working with youth and/or experiential education programs, possess strong
communication and organizational skills, and be highly reliable individuals. They will have insight
into Canada’s diversity and value an active approach to social inclusion.



Assists the Regional Coordinator with the hiring process for Local Coordinators and regional
training sessions; provides ongoing leadership, often remotely, to a small team of Local

Promotes the program in communities, and supports the selection of youth participant and host
families, recruitment of employment partners, planning and delivery of program activities,
budgeting of funds, and management of conflicts.

Maintains regular communication with and acts as a bridge between the Regional Coordinator and the
Local Coordinators on their team; monitors compliance with regional/national program directives.

Builds positive relationships with youth exchange participants, host families, employers, and other
local community partners; visits program sites and various stakeholders during the exchange.

Responds to emergencies as they arise. As such, must be accessible to the Regional Coordinator and
to the Local Coordinators at all times during the exchange, except for designated days off.

Supports participants’ travel between provinces, by either: chaperoning participants to their host
or home communities, at the start and end of the program; or providing logistical support at
departure points (train station, airport).

Writes a comprehensive report at the end of the summer summarizing the program’s results. Fulfills
administrative duties (e.g. documentation, expense claims) in a timely and efficient manner.
May be required to assume the role of Local Coordinator in situations that warrant it, as assessed
by the Regional Coordinator.

Demonstrates appropriate behaviours in line with our Mission, Vision and Values as reflected in our
YMCA competencies; takes a member-focused approach to increase their understanding of programs
offered across the Association. Represents the YMCA and the Association in a professional manner.

Understands the legal responsibilities and moral imperative to report suspected child abuse to
Child Protection Services.

Understands the importance of the volunteer-staff partnership and integrates the value of
philanthropy and volunteerism in dealings with staff, volunteers and members.

Other duties as assigned.

Mandatory Training:

Three mandatory training sessions will take place. The first will occur in January. The second
session will take place in March and the third in late April/early May. Exact dates will be
confirmed by the Regional Coordinator at the time of hiring. Trainings will be a combination of
virtual and in-person where possible.


Location, Period of Employment, and Salary:

Positions are available throughout Canada. Support Coordinators must live within their assigned
region. Support Coordinators will work 15 hours/week from January 10 to April 30, increasing to 24
hours/week from May 1 to mid-June (date to be confirmed), and then 37.5 hours/week (full-time)
until mid- August. (Dates to be confirmed). The starting salary is $17.67 per hour.

▪ Currently enrolled full-time in a post-secondary program
▪ Available days, evenings, and weekends – must be willing to make the Support Coordinator
position your primary professional commitment during the period of full-time employment
▪ Have internet access for the duration of employment
▪ Have valid driver’s licence and access to an insured vehicle; willing to provide a driver’s
▪ Have valid Emergency First Aid/CPR certification before the start of the exchange
▪ Able to attend and support 3 mandatory paid trainings in January, March and April/May

▪ One year of experience with the program as a Local Coordinator, or other relevant experience
such as working with youth, doing community engagement, leading experiential learning programs,
▪ Strong leadership and ability to motivate/organize a team
▪ Well-developed interpersonal and relationship-building skills
▪ Excellent problem-solving and conflict resolution skills
▪ Excellent written and oral communication skills
▪ Ability to work independently, outside of an office setting, and without immediate
▪ Ability to manage a budget and perform administrative tasks
▪ Commitment to working in a socially inclusive environment responding with sensitivity and
personal awareness to the diverse needs of members including visible and non-visible dimensions of
▪ The position requires the following Core Association Competencies. Advanced competence in:
Effective Interpersonal Communications; Ethics and Self-management; Being Member Focused; Being
Results Focused; Teamwork and Collaboration; Valuing Diversity and Social Inclusion. Fundamental
competence in: Relationship Building and Partnering.

▪ Preference will be given to candidates able to communicate in French and English
▪ Prior participation in, or experience with, an exchange program
▪ Prior training in mental health support and suicide intervention (e.g. MHFA, ASIST, etc.)
▪ Facilitation skills related to leading experiential education activities
▪ Knowledge and ability to integrate anti-racist, anti-oppressive, 2SLGBTQ-positive, critical
disability, harm reduction, and strengths-based principles into practice

For more information and to apply, Please visit

Applications deadline:
November 1, 2021 Job posting # 0803

Job offers are contingent upon the successful completion of a Police Records Check. Within the
first four months and every three years thereafter, a Vulnerable Police Records Check is required.

If you are hired, prior to your start date and as a condition of your employment, you will be
required to provide proof that you are fully vaccinated against COVID-19 or have a valid medical or
other Human Rights Code-related exemption.

The YMCA of Greater Toronto values the diversity of people and communities and is committed to 

excellence and inclusion in our Association. We are committed to an environment that is barrier
free. If you require accommodation during the hiring process, please inform us in advance to
arrange reasonable and appropriate accommodation.

About the YMCA of Greater Toronto

The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow,
lead, and give back to their communities. As outlined in our 2020–2025 strategic plan, Ignite the
Light, we are focused on boosting well-being and promoting equity across the Greater Toronto Area
(GTA). In the future we see for our region, everyone will have opportunities to shine their

Mirroring the diversity we’re privileged to have in the GTA, our YMCA offers a variety of programs
responding to the needs of our communities. For more than 165 years, the YMCA of Greater Toronto
has provided opportunities for people to shine through a variety of programs and services including
health and fitness, licensed child care, camps, employment and immigrant services, education and
training, and services for youth, families, and seniors. When you donate to the YMCA of Greater
Toronto, you help ensure more people get access to these vital programs that help them connect,
grow, and reach their full potential.

Visit to learn more about our work to build vibrant communities where everyone can